FAQs

  • Do you take insurance?

    At this time, our office does not accept payment from any health insurance. We can provide a superbill you can submit to your insurance for possible reimbursement. We do not submit claims on your behalf nor do we guarantee any reimbursement. We do not accept payments from health savings accounts.

  • What are your rates?

    Texas-Individual $100, Couples $175

    Idaho-Individual $150, Couples $225

    Florida-Individual $150, Couples $225

  • What is a sliding scale?

    We understand that finances should not stand in the way of obtaining help/support. We do offer a sliding scale for those in need. (starts $80) It is based on income and household number, There are limited spots each month and there can be a waiting list.

    We know that getting help can be difficult, therefore if you feel that you need additional financial assistance or more economical rate, there are other resources.

    openpathcollective.org is a program where you are able to find therapists at more economical rates.

  • How do I know if therapy is right for me?

    We all go through difficult situations in life and can be in need of additional support or assistance. Therapy is for people who realize they need help, and that is something to be admired. You are taking responsibility by accepting where you're at in life and making a commitment to change the situation by seeking therapy. Therapy is not intended for long term or lifetime. It is to provide long-lasting benefits, the tools you need to avoid triggers, stop damaging patterns, improve your relationships, and overcome whatever challenges you face.

  • What will therapy be like?

    Our sessions are virtual. Each session is individualized to that person’s specific goals and needs. You can expect to discuss any current events happening in your life or any topics that you feel you need to addressed. It is important to understand that you will get more results from therapy if you actively participate in the process. The ultimate purpose of therapy is to help you bring what you learn in session back into your life. Therefore, your therapist may suggest some things you can do outside of therapy to support your process.

  • Is therapy confidential?

    Confidentiality is one of the most important components between your therapist and yourself as a client. Virtual sessions are through a HIPPA compliant system and can be completed in the privacy of your own home. Successful therapy requires a high degree of trust, not discussed anywhere but the therapist's office with a few exceptions. (indicated below). Each client signs a confidential disclosure agreement. By law we cannot release this information without obtaining your written permission.

    Texas state law and professional ethics require therapists to report the following to the proper authorities:

    -Suspected abuse or neglect of children or dependent adults

    -Suspect that the client is seriously in danger of harming him/herself

    -Suspect that the client was previously sexually abused by a therapist/ counselor or member of mental health

  • What are your office policies on Cancellation?

    Cancelation and Rescheduling must be done 24 hours in advance by the client Cancelation fee (session fee) will be charged if 24 notice is not given.

    If therapist has to cancel or reschedule, client is not billed for that session. We understand that nature gets in the way, therefore we do not charge if the office is closed or unavailable due to weather issues, power outages or other severe issues out of our control.

    You are able to cancel or reschedule by calling or texting our office 832.894.4911.

  • How do I get started?

    Call our office at 832.894.4911

    Feel free to leave a voicemail

    Text 832.894.4911

    Email adriana.villarreal@solanallc.org

    Click on the Contact Us

    Go our social media pages: Solana Counseling on Facebook, Instagram and TikTok where you are able to message us through there

    An office member will respond within 24 hours or less.

  • What are your Hours of Operation?

    Hours of Operation to contact us:

    Tuesday-Friday 8am-8pm

    Saturday 11am-4pm

    CLOSED SUNDAY & MONDAY

    Hours of Operation for session appointments:

    Tuesday & Wednesday 4pm-8pm

    Thursday & Friday 8am to 8pm

    Saturday 11am-4pm

    CLOSED SUNDAY & MONDAY

    An office member will respond within 24 hours or less.